Job requirements
Essential
34 listedRequirements the employer expects applicants to meet.
- Experience
*Experience of dealing with the Public/Customer service experience
- Experience
*Experience of working in an administrative role with a proven track record of problem solving and managing a team of staff
- Experience
*Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- Experience
*High proficiency of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience
*Experience of working in a busy environment working independently and exercising judgment and decision-making skills
- Experience
*Experience in handling patient complaints
- Experience
*Experience in managing clinics
- Experience
*Experience of managing rotas
- Experience
*Experience of minute taking
- Experience
*Experience of recruitment and workforce planning
- Qualifications
*Degree in Business Administration or relevant subject or equivalent experience and training
- Additional Criteria
*Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Additional Criteria
*Excellent keyboard / IT skills ensuring accuracy
- Additional Criteria
*Highly developed prioritisation skills
- Additional Criteria
*Organisation and coordination of meetings including the transcribing of minutes
- Additional Criteria
*Good time management skills
- Additional Criteria
*Ability to deal professionally with enquiries from staff, Patients and Visitors
- Additional Criteria
*Confidentiality and tact necessary for dealing with
- Additional Criteria
*people at all levels, and the most complex and sensitive information
- Additional Criteria
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Additional Criteria
*Ability to deal with stressful situations and sensitive issues
- Additional Criteria
*Ability to work under pressure whilst meeting deadlines and adapt to changes in demand and workload
- Additional Criteria
*Confident in dealing with people at all levels
- Additional Criteria
*Must be able to demonstrate an understanding of equality and diversity
- Additional Criteria
*Mature open and flexible approach to work
- Additional Criteria
*Demonstrates care and compassion
- Additional Criteria
*Good inter-personal and communication skills.
- Additional Criteria
*Good organisational skills
- Additional Criteria
*Team Player
- Additional Criteria
*Conscientious
- Additional Criteria
*Demonstrates reliability, motivation and commitment
- Additional Criteria
*Ability to work under pressure and deal with stressful situation
- Additional Criteria
*Work effectively and flexibly as part of a team to meet the needs of the services
- Additional Criteria
*Ability to travel to multiple sites
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
*Experience of using UHB IT systems
- Experience
*Experience of working in healthcare
- Experience
*Experience of performance management, managing staff sickness
Job summary
An exciting opportunity has arisen for an experienced and motivated Office Manager to join the Operational team in CDG 5 at Good Hope Hospital.
This is a busy, varied and rewarding role, offering exposure to a wide range of specialist services and the opportunity to work alongside experienced clinical and operational leaders.
As Office Manager, you will play a key role in supporting the operational delivery of the service while leading a large administrative and secretarial workforce. You will be responsible for ensuring high-quality administrative support, managing staff performance and development, and contributing to service improvement initiatives.
We are seeking a confident, proactive and compassionate leader who is committed to supporting and developing staff. You will lead with empathy, promote wellbeing, and foster a positive and inclusive environment where individuals feel valued and supported to achieve their potential. The successful candidate will thrive in a fast-paced setting, manage competing priorities effectively, and be passionate about delivering excellent patient-centred services.
In return, you will join a friendly and supportive team with opportunities to further develop your leadership and operational management skills.
Main duties of the job
You will play a key role in the operational management of a large administrative and secretarial workforce within CDG 5 including teams in medical specialties - Respiratory, Cardiology, General Medicine, Diabetes & Endocrinology and in Surgical Specialities - Gastroenterology & Endoscopy and Colorectal & General Surgery.
You will lead administrative teams overseeing recruitment, induction, training, appraisal, attendance management & staff development. We are seeking a compassionate and approachable leader who is committed to staff wellbeing, development and creating a positive, inclusive working environment.
This is a busy, varied and rewarding role that would suit an experienced administrator & people manager who thrives in a fast-paced environment, enjoys leading large teams, and is passionate about delivering excellent services.
Responsibilities include coordinating workloads, rotas & annual leave, ensuring services are appropriately resourced and performance standards are achieved. You will monitor activity, support workforce planning, analyse performance information and contribute to service improvement.
You need excellent organisational & communication skills. You will lead team meetings, support staff engagement activities and work closely with operational, nursing & medical colleagues to support service delivery and resolve issues.
You will manage complex enquiries professionally, ensuring compliance with policies, information governance requirements & data protection legislation.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 01 October 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £32,073 to £39,043 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-9019509
- Job locations: Good Hope Hospital, Rectory Rd, Sutton Coldfield, West Midlands, B75 7RR, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 5 Office Manager CDG5 with University Hospitals Birmingham NHS Foundation Trust in Sutton Coldfield, England. It is listed as a Band 5 Office manager role. The advertised salary is £32073.00 to £39043.00. The contract type is Permanent. The application deadline is 15 Oct 2026.
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