Band 4 Patient Pathway Co-ordinator Urology

Job overview

An exciting opportunity has arisen for a highly motivated, proactive team player to join the Urology team as a Patient Pathway Co-ordinator (Admissions Officer) at Barking, Havering & Redbridge University Hospitals NHS Trust and within the Surgery Division.

The ideal candidate would have excellent communication skills, be able to work under pressure and be organised and have good time management skills.The candidate should have an ability to be able to negotiate with colleagues/staff and consultants and able to work with colleagues of all grades.

Our Patient Pathway Co-ordinators (Admissions Officer) take day-to-day responsibility for the administration of Urology diagnostic and elective admissions. This includes managing waiting lists, coordinating admissions, and ensuring patients are seen in a timely way in line with national standards and the Trust’s Patient Access Policy. Ensuring that patients are scheduled for surgery in line with clinical urgency, cancer waiting times and RTT. The role requires good problem solving skills and the ability to priortise workload. You will act as a key point of contact for patients and the clinical team, supporting people throughout their pathway so they receive clear information, timely admissions and a positive experience of care. All new staff appointed to posts at the Trust are subject to a probationary period. This will give the new staff member an opportunity to become familiar with the culture and working environment of the Trust.

We are passionate about development and improvement. Driven by our PRIDE values, we are at the forefront of improvement across the organisation. Changes in our models of care are heavily influenced and driven by the staff who deliver it. This programme extends to developing future leaders, through a range of opportunities, tailored to individual needs, we will help you to reach your potential – this is the ideal role for those with ambitions as future senior leaders.

Main duties of the job

Schedule elective inpatient, day-case, and diagnostic procedures onto theatre lists in line with clinical priority, waiting time targets, and available capacity.

Prioritise patient bookings to minimise RTT breaches and support achievement of national and Trust waiting time standards.

Monitor waiting lists and identify patients approaching breach dates, taking appropriate action to ensure timely treatment.

Liaise with consultants, clinical teams, theatre coordinators, pre-assessment services, and bed management teams to coordinate admissions and maximise theatre utilisation.

Communicate with patients regarding admission dates, procedure information, cancellations, and changes to appointments in a professional and compassionate manner.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.