Band 4 Operational Support Assistant

Job summary

Main duties of the job

Working closely with clinical teams, managers and wider support services, you will act as a key point of coordination within a busy and evolving healthcare environment by:

*Providing day-to-day high-quality operational and administrative support to multidisciplinary teams and specialist services as required

*Acting as a point of contact for internal teams and external stakeholders, responding professionally to queries and escalating issues when appropriate

*Contributing to the monitoring and achievement of operational performance targets and KPIs, supporting timely pathways, clinic utilisation, and service delivery standards

*Managing and maintaining accurate records, databases and electronic systems in line with NHS policies and information governance standards

*Assisting with service coordination, including rota support, meeting organisation, minute taking, and tracking actions and deadlines

*Supporting service improvement initiatives, audits and data collection to improve patient flow, quality and efficiency

*Ensuring tasks are prioritised effectively to meet service demands, agreed timescales and performance expectations

*You will demonstrate a proactive, positive attitude with a strong commitment to supporting high-quality patient care.

This role is ideal for someone who is reliable, adaptable and motivated to contribute to the ongoing development and performance of specialist medical services within the CDG 1A.

Job responsibilities

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.