Band 4 OAC Bookings Team Coordinator

Requirements the employer expects applicants to meet.

• Others

  The post holder will be required to work flexibly in line with service needs, which may include supporting different specialties, Pods or workstreams within the Outpatient Appointment Centre.

• Others

  The post holder must be able to adapt to changing operational requirements, priorities and workflows, while maintaining service quality and compliance.

• Others

  The role requires the post holder to participate in shared team responsibilities, including covering colleagues as required to ensure continuity of service.

• Others

  Duties and responsibilities may change in response to service developments, organisational change or national policy requirements. The Trust will provide appropriate notice and training as required.

• Others

  The post holder must comply with all Trust policies, procedures and codes of conduct and uphold the Trust’s values at all times.

• Others

  There may be a requirement to work across different Trust sites, systems or services, subject to service demand and with appropriate training.

• Others

  The post holder will be expected to demonstrate resilience, professionalism and a positive approach during periods of service pressure or change.

• Experience

  Experience of working in an Outpatient Appointment Centre or equivalent clinical administration environment, with knowledge of booking and referral processes

• Experience

  Experience managing outpatient waiting lists, including validation, booking first/follow-up appointments, and maintaining RTT pathways in line with guidance

• Experience

  Experience using Patient Administration Systems and NHS e-Referral Service to manage bookings, referrals, and worklists

• Experience

  Experience of applying operational knowledge to support delivery of elective access plans, service priorities and day-to-day operational requirements.

• Experience

  Experience of contributing to the development, review or implementation of local policies, standard operating procedures (SOPs) or agreed working practices

• Experience

  Experience of promoting good practice, consistent standards and professional behaviour within a team or service.

• Experience

  Experience working collaboratively across teams, specialties, or departments to support coordinated service delivery

• Experience

  Practical experience of working within confidentiality and data protection requirements, with an understanding of NHS Information Governance principles and Trust policies.

• Skills & Aptitudes

  Highly developed organisational skills with the ability to prioritise workload and meet deadlines in a busy, high-volume environment

• Skills & Aptitudes

  Strong working knowledge and confidence in using PAS and NHS e-Referral Service (e-RS), including managing bookings and worklists

• Skills & Aptitudes

  Ability to interpret and apply elective access rules, RTT guidance and specialty-specific booking pathways accurately

• Skills & Aptitudes

  Excellent attention to detail with the ability to maintain high standards of data quality across patient records and waiting lists

• Skills & Aptitudes

  Effective communication skills (verbal and written), with the ability to deal professionally with patients, clinicians and stakeholders

• Skills & Aptitudes

  Strong problem -solving skills, with the ability to identify booking and pathway issues, take appropriate corrective action and escalate concerns where necessary

• Skills & Aptitudes

  Ability to work with a degree of autonomy, using judgement and initiative within defined policies, procedures and escalation frameworks.

• Skills & Aptitudes

  Proven ability to work collaboratively as part of a Pod and wider team, contributing to shared responsibilities such as e -RS polling and inbox management.

• Skills & Aptitudes

  A clear understanding of confidentiality, data protection and information governance requirements, and the ability to apply these principles consistently in day -to -day work

• Skills & Aptitudes

  Ability to remain calm, professional and courteous when dealing with distressed, anxious or dissatisfied patients

• Personal Qualities & attributes

  A strong commitment to delivering a high -quality, patient -centred service, demonstrating compassion, professionalism and respect in all interactions.

• Personal Qualities & attributes

  A proactive and organised approach to work, with the ability to manage competing priorities and maintain focus in a busy and time -pressured environment

• Personal Qualities & attributes

  High levels of personal accountability, reliability and integrity, with the ability to work independently within agreed policies, procedures and escalation frameworks.

• Personal Qualities & attributes

  A flexible and adaptable attitude, with the willingness to support colleagues through shared responsibilities such as Pod inbox management and e -RS polling.

• Personal Qualities & attributes

  Strong attention to detail and a conscientious approach to data quality, accuracy and compliance

• Personal Qualities & attributes

  Confidence to raise concerns, highlight risks and escalate issues appropriately to support service performance and patient safety.

• Personal Qualities & attributes

  Calm, professional and resilient when dealing with challenging situations, including managing distressed or dissatisfied patients

• Personal Qualities & attributes

  A collaborative and supportive team member who contributes positively to Pod and departmental objectives

• Personal Qualities & attributes

  Commitment to maintaining confidentiality, information governance and professional standards at all times.

• Personal Qualities & attributes

  Motivation to learn, develop and maintain specialist knowledge relevant to elective access, outpatient booking and Trust systems.

• Education & Professional Qualifications

  GCSE Maths and English or equivalent

• Education & Professional Qualifications

  Further study for professional memberships or management qualifications

• Education & Professional Qualifications

  Evidence of continuing personal development