Band 4 Learning and Development Programme Coordinator

Job overview

**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**

Are you an organised, proactive leader who thrives in a fast-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?

As Education & Development Programme Co-ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high-quality Trust induction experience from day one.

This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate — and at times facilitate — Trust induction days for new colleagues.

This is an opportunity to:

• Lead and develop a supportive administrative team
• Influence Trust-wide training compliance and workforce readiness
• Contribute directly to patient safety infrastructure
• Shape and improve the new starter induction experience
• Develop your leadership, data and operational management skills

We are looking for someone who is confident, highly organised, people-focused and able to manage competing priorities with professionalism and initiative.

Main duties of the job

The post holder will:

• Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs
• Plan and coordinate mandatory and statutory training programmes across Trust sites
• Coordinate and oversee Trust corporate induction programmes for all new starters
• Facilitate elements of induction days where required, ensuring a professional and engaging experience
• Ensure induction schedules align with statutory training requirements and workforce onboarding timelines
• Analyse compliance data using Excel and other systems to identify risk areas
• Monitor course utilisation and ensure sufficient capacity to meet demand
• Coordinate trainer diaries and proactively mitigate cancellations
• Liaise with clinical teams, managers and education partners to respond to training and induction needs
• Contribute to service improvement and operational planning within the Education department

Key Skills & Qualities:

• Experience coordinating complex programmes or events
• Supervisory or team leadership experience
• Problem-solving mindset with proactive decision-making

See JD for full details of main duties

Detailed job description and main responsibilities

To provide operational coordination and supervisory leadership within the Education department, ensuring effective planning, delivery and monitoring of mandatory, statutory training and Trust corporate induction programmes.

The post holder will oversee Business Administrators, manage training capacity and compliance reporting, coordinate and facilitate new starter induction programmes, and support senior education leads in maintaining safe and effective training infrastructure.

Leadership & Supervision

• Supervise Business Administrators on a day-to-day basis
• Delegate tasks including booking trainers, venues and advertising of courses
• Conduct regular 1:1 meetings and annual Personal Development Reviews
• Manage sickness, absence and performance matters appropriately
• Develop and empower staff to maintain high standards of service delivery

Mandatory Training Coordination

• Plan and coordinate statutory and mandatory training programmes
• Ensure sufficient training spaces are scheduled to meet compliance demand
• Monitor utilisation and promote available spaces to target audiences
• Coordinate trainer diaries to optimise capacity
• Mitigate cancellations and reschedule training where required
• Liaise with internal and external training providers to clarify programme requirements

Trust Induction & Onboarding Responsibilities

• Coordinate Trust corporate induction programmes for new starters
• Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner
• Oversee induction schedules, venues, materials and logistics
• Facilitate elements of induction days where required, delivering key information professionally and confidently
• Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards
• Monitor attendance and follow up non-attendance
• Gather and analyse induction feedback to improve onboarding experience
• Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes

Compliance Monitoring & Reporting

• Analyse and interpret mandatory training compliance reports
• Identify and escalate compliance risks
• Produce reports including attendance, Did Not Attend (DNA) and capacity utilisation data
• Provide regular updates to senior education colleagues regarding demand and risk areas
• Support targeted training promotion to maintain compliance

Operational & Administrative Oversight

• Arrange and coordinate training events, meetings and conferences
• Produce reports and communications using Microsoft Office packages
• Maintain training equipment inventory and raise stock requisitions within budget
• Ensure adherence to branding and customer service standards
• Support resolution of customer feedback and complaints

Stakeholder Engagement

• Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff
• Participate in working groups impacting education and onboarding procedures
• Develop strong cross-organisational partnerships

Governance & Compliance

• Support delivery of statutory training requirements
• Adhere to Trust policies including Safeguarding, Infection Prevention & Control, Equality & Diversity and Health & Safety
• Maintain confidentiality and data protection standards
• Promote sustainability and responsible resource usage