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Job requirements
Essential
18 listedRequirements the employer expects applicants to meet.
- Others
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Others
Ability to work without direct supervision
- Others
Reliability – good time keeping
- Skills
Excellent written and verbal communication skills
- Skills
Excellent organisational skills with meticulous attention to detail
- Skills
Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Skills
Understanding patient confidentiality
- Experience
Previous experience of working with the public and/or patients in a healthcare environment
- Experience
Experience of interaction with all levels of staff
- Experience
Experience administrative and organisational experience
- Qualifications
English and maths at GCSE level or equivalent
- Qualifications
Knowledge of medical terminology
- Royal Free World Class Values
Demonstrable ability to meet the Trust Values
- Personal Qualities & attribute
Ability to maintain excellent communication channels and good customer services
- Personal Qualities & attribute
Maintain a high level of professionalism in manner
- Personal Qualities & attribute
Ability to work under pressure and use own initiative to prioritise tasks
- Personal Qualities & attribute
Good interpersonal skills having a friendly and approachable manner
- Personal Qualities & attribute
Proactive, forward-thinking, quick problem solving attitude
Desirable
10 listedAdditional qualities the employer would prefer.
- Others
Ability to work flexibly to accommodate peaks and troughs of activity
- Skills
Knowledge of Cerner
- Skills
Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Skills
Ability to confidently interact and share knowledge with staff at all levels
- Skills
Proof of continuous learning and development
- Skills
Ability to learn and assimilate information quickly
- Skills
Ability to use databases
- Experience
Experience of managing and prioritising own workload and working to deadlines
- Qualifications
Diploma level qualification or equivalent experience
- Qualifications
Courses/further study attended to demonstrate evidence of personal development
Job overview
We are looking for an enthusiastic and highly organised Clinical Pathway Navigator to join our Hepatology service at the Royal Free Hospital.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Detailed job description and main responsibilities
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Band 4 Clinical Pathway Navigator - Hepatology with Royal Free London NHS Foundation Trust in London, England. It is listed as a Band 4 Navigator (discipline unspecified) role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Fixed term: 12 months (12 month maternity cover). The application deadline is 05 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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