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Job requirements
Essential
14 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience of working with the public and/or patients in a healthcare environment
- Experience
Experience of interaction with all levels of staff
- Experience
Previous administrative and organisational experience
- Experience
Experience of dealing with non-routine and complex problems
- Skills and aptitudes
Excellent written and verbal communication skills
- Skills and aptitudes
Excellent organisational skills with meticulous attention to detail
- Skills and aptitudes
Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Skills and aptitudes
Understanding patient confidentiality
- Skills and aptitudes
Knowledge of Cerner
- Skills and aptitudes
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Skills and aptitudes
Ability to work without direct supervision
- Education and professional qualifications
RSA 2 or RSA 3 word processing/typing or equivalent experience
- Education and professional qualifications
Knowledge of medical terminology
- Education and professional qualifications
English and Maths at GCSE level or equivalent
Desirable
8 listedAdditional qualities the employer would prefer.
- Experience
Previous administrative and organisational experience
- Skills and aptitudes
Awareness of National and Trust pathway targets (such as the 18 week RTT target)
- Skills and aptitudes
Ability to confidently interact and share knowledge with staff at all levels
- Skills and aptitudes
Proof of continuous learning and development
- Skills and aptitudes
Ability to learn and assimilate information quickly
- Skills and aptitudes
Ability to use databases
- Education and professional qualifications
Diploma level qualification or equivalent experience
- Education and professional qualifications
Courses / further study attended to demonstrate evidence of personal development
Job overview
Liaising with clinicians, operational management, the pathway navigation team and the diagnostic team to start a patients pathway in to services within the Neuroendocrine Tumour Department.
Main duties of the job
- Skilled use of ERS, EPR and LUNA systems.
- Liaising with clinicians to ensure quick triage.
- Working with the diagnostic team to push tests through as quickly as possible.
- Communicating with GP's to make sure inappropriate patients are directed to the correct service.
- Transferring clinician comments between systems.
- Scheduling patients for their first appointment within the relevant service
- Outcoming the patients triaging activity on EPR.
- Maintaining a waiting list of patients and escalating issues in a timely way.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Band 4 Clinical Pathway Administrator - Neuroendocrine Tumour with Royal Free London NHS Foundation Trust in London, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 04 Nov 2026.
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