Band 4 Admission Coordinator Oncology

Job overview

Work as part of a team within the Royal Hospital Oncology department and patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey through the Oncology Virtual/ Chemotherapy ward. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.  Key contacts include

Consultants     Medical, nursing and therapy teams    Divisional and operational managers Outpatient Appointment Centre (OAC)  Admissions team Diagnostics and imaging departments Ward administrator  CNSs and MDT team    Phlebotomy and pathology    Clinic reception and clinic nurses          Patient navigators and clinical pathway administrators      Clinical team PAs and Team leaders

Previous applicants within the last 6 months need not apply

Main duties of the job

Review the actions and instructions generated from the transcription service when requested     Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member. Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.   Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on EPR. When accessing patient records ensure computerised tracking systems are used appropriately.    Phone patients to provide instructions, reminders, and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations.   Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.   Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.      Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.