Band 3 Telecommunications Officer
University Hospitals Birmingham NHS Foundation TrustBrowse all Band 3 Administrative and IT jobs in Birmingham
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Job summary
Main duties of the job
3 vacancies have become available for telecommunication officer positions within a busy switchboard department.
Vacancy 1 -- 37.5 hrs per week
Tuesday 1300-2100 (7.5)
Wednesday 1300-2100 (7.5)
Thursday 1300-2100 (7.5)
Friday 1000-1800 (7.5)
Saturday 1000-1800 (7.5)
Vacancy 2 -- 36.5 hrs per week
Monday 0900-1700 (7.5)
Tuesday 0900-1600 (6.5)
Wednesday 0900-1600 (6.5)
Thursday 0800-1700 (8.5)
Friday 0800-1600 (7.5)
Vacancy 3 -- 25.5 hrs per week
Monday 1600-2130 (5.5)
Thursday 1600-2100 (5)
Friday 1600-2100 (5)
Saturday 1600-2100 (5)
Sunday 1600-2100 (5)
The main duties of the role include the following:
Answering external incoming telephone calls and connecting them to appropriate extensions using the computerised equipment provided.
Answering internal incoming calls from health care professionals and ensure that these are re-routed appropriately and any information required is provided.
Applicants must have the ability to deal with stressful, emotional situations and remain calm, empathetic and confident to the caller.
Good interpersonal skill and a willingness to undertake training are essential, as is a clear understanding of confidentiality.
Call centre/Switchboard experience is essential; please clearly demonstrate this in your supporting information.
Job responsibilities
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.