Band 3 Team Administrator/Receptionist - Solihull ICCR

Job overview

An exciting opportunity has arisen for a Receptionist/Meet & Greet to work within the Newington Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As Meet & Greet/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Main duties of the job

The post holder will undertake a range of reception and administrative duties to support the effective delivery of the service. This will include providing front-line telephone support, dealing with enquiries from service users, carers and professionals, monitoring room utilisation and supporting room booking processes where required. The post holder will coordinate and collate Friends and Family Test responses, engage with service users to obtain feedback on their experience of the service, process incoming correspondence, maintain accurate records and support the wider administrative functions of the team.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.