Band 3 Switchboard/Receptionist - Northcroft

Job overview

*Previous applicants need not apply*

An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft.  The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.

Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification.  You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.

Main duties of the job

To provide a full range of reception, switchboard and administrative duties.  To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

Working Pattern

Week 1:  Wednesday 18:00-22:00, Thursday  18:00-22:00, Friday 17:00-22:00, Saturday 15:00-22:00

Week 2: Monday 18:00-22:00,  Saturday 15:00-22:00, Sunday 15:00-22:00

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.