Band 3 Sexual Health Receptionist/Administrator

Job overview

We are seeking a motivated, organised and enthusiastic Administrator/Receptionist to join our Integrated Sexual and Reproductive Health Team, based at Barking Community Hospital. The successful candidate will provide a welcoming, professional and efficient reception and administrative service, supporting the smooth running of the service and helping to ensure a positive experience for patients.

The post will be for two days per week, days to be discussed at interview, these are likely to be Monday or Thursday and Friday. However, the working pattern and base location may be subject to change in line with service requirements. Key Responsibilities The successful candidate will be responsible for a range of reception and administrative duties, including:

• Welcoming patients attending the unit and providing a friendly, professional and respectful reception service.
• Answering telephone calls and responding to general enquiries from patients and staff.
• Sorting, distributing and managing incoming and outgoing mail.
• Supporting the sexual health appointment line, assisting patients with booking clinic appointments and providing general information about the Integrated Sexual Health Service.
• Maintaining accurate administrative records and ensuring information is handled confidentially and in accordance with data protection requirements.
• Providing administrative support to the data team as required.
• Working collaboratively with colleagues to ensure the effective delivery of the service.
• Undertaking other reception and administrative duties in response to changing service needs. About You

The ideal candidate will have excellent communication and organisational skills, a professional and approachable manner, and the ability to work effectively in a busy healthcare environment. They will demonstrate a commitment to patient confidentiality, equality, diversity and delivering a compassionate, non-judgmental service.

The successful applicant will be flexible, reliable and able to manage competing priorities while maintaining accuracy and attention to detail. Previous experience in reception, administration or customer service would be an advantage, as would experience working within an NHS or healthcare setting.

If you are enthusiastic about providing high-quality administrative support and contributing to a patient-centred service, we would welcome your application.

Main duties of the job

To maintain reception in a manner that is friendly, efficient and effective

To receive patients and relatives in a polite and courteous manner

To help ensure reception area is clean, tidy, and presentable at all times

To prepare, retrieve and file patient records as appropriate

To data entry and maintain an accurate appointment system including clinic diaries i.e. booking, rescheduling and cancelling appointments where necessary

To be a call Centre operative on the department’s Appointment Line ensuring patients are booked into appropriate clinics, reminded texts are actioned and provide scripted messages for positive or negative results, as per the procedures set out in

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details below

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.