Band 3 Referral Management Centre Agent

Job overview

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.

The post requires candidates that can work with multiple IT systems such as the Choose & Book service, Patient Administrative Booking Systems and Microsoft Office packages.

Successful candidates will be expected to work flexibly to meet the service needs between the hours of: Monday-Friday 08:00 – 17:00.

Main duties of the job

The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to book and rearrange appointments, monitoring and processing of referrals and managing the waiting lists for different services.

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification