Band 3 Receptionist/Administration (Therapies)

Job overview

An opportunity has arisen with the Therapy Reception team. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team.

You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.

In addition you will be expected to have proficient IT skills to be able to use our internal appointment system Medway, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator.

You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times. In addition to the full time post, we also have a part time post pending.

Main duties of the job

To provide an efficient and effective clerical support service to therapy outpatient services.  To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on 01708 435000 ext. 5926. Further details regarding the post may be obtained by contacting the manager as per the contact details above.