Band 3 Patient Services Administrator

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Based within the Black Country. ( main base Oldbury) The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for their own workload and will be expected to develop and maintain up to date knowledge of all services within their Speciality Management Group which will enable them to deal with any service related queries. To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients including adults, children, and patients/clients with special needs and medically compromised patients. This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

Main duties of the job

First point of contact for all service users and visitors to the clinic reception greeting in a professional and friendly manner and notify the appropriate person of individual’s arrival.

• Responsible for the management of clinics and waiting lists within their Specialty Management Group.
• Prepare and update clinical records for all patients booked within Dental Services ensuring that appropriate records such as referral letters are attached/ scanned appropriately in accordance with Trust’s Policies and Procedures. Therefore ensuring that the records are available to clinicians prior to appointments. Prepare clinics in advance by printing day lists, pulling out the complete patient records e.g. radiographs, referral etc.
• Support clinic preparation by identifying and chasing any missing information such as histopathology, blood results, imaging etc.

Detailed job description and main responsibilities

To work within one of five Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience. The Specialty Management Groups are often the first contact a patient will have with the Dental Services and may be regarded as the ‘shop window’. The post holder will be required to provide excellent customer service to all patients ensuring that they are polite and courteous at all times. The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for their own workload and will be expected to develop and maintain up to date knowledge of all services within their Speciality Management Group which will enable them to deal with any service related queries

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.