Band 3 Patient Pathway Administrator

Job overview

An exciting opportunity has arisen for a highly motivated and experienced Patient Pathway Administrator to join our Children’s Community Nursing Team (CCNT), supporting children and young people across Redbridge. This newly developed collaborative service operates within the Children’s Directorate, working closely alongside the Children’s Community Nursing Services in Barking and Havering to deliver high-quality, family-centred care.

The successful candidate will provide comprehensive administrative support to the CCNT, including managing referrals, communicating with families, booking appointments via electronic patient records, and arranging supplies and equipment required for home-based care. Excellent communication skills, a positive approach to service development, and a compassionate, patient-focused attitude are essential. This role is ideal for an enthusiastic and dynamic administrator, with ongoing professional development actively encouraged and supported.

Our busy Children’s Services operate across Queen’s Hospital in Romford and King George’s Hospital in Ilford, delivering a wide range of inpatient, outpatient, emergency, neonatal, and community services. The role will be led by a new Band 8a Lead Nurse for Children’s Community Nursing and supported by a strong multidisciplinary and senior nursing team. Staff benefit from robust corporate training, in-house leadership programmes, and partnerships with universities to support career progression and academic development.

If you would like further information about this job or would like to arrange an informal visit , please contact: Fiona Cook, Matron for Children's  (01708 435000 ext 6554)

Main duties of the job

The post holder will provide a flexible administrative support service across the department as required by workload demands. It is essential that the post holder has good communication skills, is organised and assertive in dealing with patients, carers and health professionals. The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act. The post holder must also have good data input and general keyboard/word processing skills.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.