Band 3 Patient Pathway Administrator - ENT

Job overview

We are looking for an organised, enthusiastic and motivated individual to join our ENT administrative team as a Patient Pathway Administrator.

This role provides an exciting opportunity to support the delivery of high-quality patient care by ensuring patients receive a smooth and efficient journey through their treatment pathway.

You will provide comprehensive administrative support, working closely with clinical teams, patients and other healthcare professionals to coordinate appointments, manage patient information and support effective communication across the service. The role will also provide administrative support helping to ensure patients receive timely care and that key NHS performance standards are maintained.

You will need excellent communication skills, strong attention to detail and the ability to priorities a busy workload while working to deadlines. A professional and compassionate approach is essential, as you will regularly communicate with patients, relatives, clinicians and external healthcare providers.

You should have good organisational skills, the ability to work independently and as part of a team, and confidence using IT systems to maintain accurate records. Experience within an administrative or healthcare environment would be desirable, along with an understanding of confidentiality and the importance of delivering a patient-focused service.

This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and wants to make a positive contribution to patient care and service delivery within the NHS.

Main duties of the job

The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.