Band 3 Patient Pathway Administrator - Chronic Pain

Job overview

You will be responsible for providing administrative and clerical support to the Patient Pathway Coordinators, Patient Pathway Manager and clinical teams within the department as well as having their own worklist to action the new appointment bookings.

In addition they will be expected to be able to provide scheduling support, including the booking of outpatient activity and waiting list management.

Duties will include: booking appointments, dealing with patient queries, recording and validating activity on PAS systems,supporting the PPCs and liaising with internal stakeholders.

Main duties of the job

The Patient Pathway Administrator is responsible for uploading and booking all new patient referrals into the Chronic Pain Service.

You must ensure clinicians undertake triage of all New referrals into the service and be responsible for uploading triaged referrals onto Cerner with the relevant information.

You will be responsible for ensuring all first appointments are booked within the national RTT (referral to treat) NHS guidelines and must ensure they are using the PTL (patient tracking list) to maintain this. You will be responsible for highlighting any capacity issues to the Patient Pathway Manager in a timely manner.

You will also provide administrative and clerical support to the Patient Pathway Coordinators, Patient Pathway Manager and clinical teams.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.