Band 3 Medical Secretary - Burns and Plastic Surgery

Job summary

An exciting opportunity has arisen to join Burns & Plastic Surgery Services on a part-time basis (18 hours) at Queen Elizabeth Hospital. We are looking for an enthusiastic and motivated individual to provide comprehensive secretarial support within a busy, fast-paced environment. This role will involve working closely with our consultant body and senior medical secretaries to provide safe and effective management of our patients and their pathways.

The successful candidate will work within our team to provide support with booking outpatient appointments, inpatient admissions, partial booking waiting lists and general administrative duties. Ideally the candidate will need excellent organisational skills, the ability to multi-task, remain calm under day-to-day pressures with a flexible approach to service demands.

Main duties of the job

*Type clinic letters and reports from audio dictation.

*Book, reschedule and cancel appointments/clinics.

*Monitor waiting lists & clinic capacity.

*Produce accurate correspondence in a timely manner.

*Maintain & track results of patient investigations and on receipt, prioritise & action according to clinical need with guidance from the medical team.

*Open post and action accordingly.

*Providing a first point of contact (telephone & email) for patients, colleagues and other health care professionals.

*Updating and inputting of patient information on to the appropriate systems and spreadsheets.

*Scanning documents as required to patient records.

*To be able to organise daily workload and prioritise tasks to meet timescales & deadlines.

*Completing necessary actions required from correspondence and any requests received.

Job responsibilities

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.