Band 3 Front of House Outpatient Receptionist

Job overview

We are looking for an Outpatient Front of House Receptionist to support the Outpatients department.  The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular, you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.

The postholder will be required to work 2 weekends per month and will be able to take a day off in the week.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

Main duties of the job

To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.

To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.

The post-holder will work as part of the Outpatients team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception clinic(s).

To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

Detailed job description and main responsibilities

For detailed job description and person specification, please refer to the documents attached to this vacancy.