Band 3 Clinical Services Administrator - Devizes

Job overview

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Do you like to be busy and support other staff ? An opportunity has arisen for a Band 3 Clinical Service Administrator to join our friendly team. The Bluebell Unit looks after people who have been detained under the mental health act. This unit operates a 24-hour service.

We are looking for someone who is highly motivated, with excellent administrative skills. This varied and interesting role is providing vital administrative support to the Ward Manager and Multidisciplinary Team. You will demonstrate good initiative and judgement, as you will need to be able to work independently, as well as part of the wider team.

The unit can be very busy and challenging at times, so you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme.

Please note that this is a full time role.

Main duties of the job

To provide comprehensive administration support to the Ward Manager and wider Multidisciplinary Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our e-Rostering system and our electronic patient record system (RiO).

You will be the first point of contact for the unit and duties will include meeting and greeting service users and their families as well as visitors. Dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.

You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and non-stock ordering.

You will be required to type letters, produce documents, reports and agendas, including taking minutes at a variety of meetings. Note taking training is provided by AWP.

The role requires the successful candidate to be able to adapt to constant changes in workload priorities.

Detailed job description and main responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff. Multidisciplinary Teams (Community or Inpatient). Services Users and Carers. Health and Social Care teams. Third sector/voluntary agencies. Community groups and local authority provision. Other statutory agencies e.g. Police, Ministry of Justice etc.

Answering the main phones for the ward and dealing with enquiries.

Taking accurate messages and passing them on in a timely manner.

Uploading and recording information on RiO (Patient Electronic File).

Taking minutes of various meetings.

Inputting information on to Health Roster.

Ordering supplies, including non-stock orders.

And any other general administrative task.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.