Band 3 Clinic Supervisor - Outpatients

Job summary

An exciting opportunity has arisen for enthusiastic full-time Band 3 Supervisor to join our team in Outpatients at Good Hope, with a focus on the Trauma & Orthopaedic and Ophthalmology departments.

The applicant will be responsible to support the team leader in the day-to-day management of staff in the outpatient department

This role will be pivotal in managing the training and development of staff in an efficient and proactive manner.

The role requires a friendly individual who can work as part of a team, effectively communicate with staff and visitors at all levels, and to manage a highly detailed and varied workload

Main duties of the job

To provide daily support to the team leader

To assist colleagues as directed by the team leader in times of pressure of work

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

Co-operate in the induction of new staff and new working practices to ensure the smooth running of the department

Use Trust systems to input electronic data as required

Create documents / spreadsheets / reports as required using IT Systems

Receiving and dealing with telephone enquiries as appropriate

Monitoring shared inboxes, unoutcomed appointments and being responsible for PBWLs.

Candidates should have experience undertaking a range of administrative duties and have excellent communication skills, be self-motivated and able to multi-task.

You must possess excellent keyboard and IT skills and be able to manage and prioritise your own workload and respond well under pressure.

Knowledge of Outpatients is essential as well as being fully trained on Oceano, Optims and having a good understanding of partial booking.

Knowledge of HR procedures, Allocate, annual leave & sickness management is an advantage.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

• Date posted: 08 October 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: 304-9018988
• Job locations: Good Hope Hospital, Rectory Rd, Sutton Coldfield, West Midlands, B75 7RR, United Kingdom

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*