Band 3 Biologics Administrator

Job summary

Main duties of the job

*To support with Biologic prescriptions/DMARD monitoring admin. You will be required to forward look on the patient spreadsheet to filter out when patients are due for their next biologic prescription, check that up to date bloods have been completed for the patient and print off a copy of prescription ready for signing by a clinician.

*Liaise with staff and service users and external agencies to provide a point of contact for service users.

*To provide a point of contact for service users and staff.

*Liaise with other departments / teams as appropriate.

*Deal effectively with complaints or queries either face to face or on the telephone and escalate concerns where necessary.

*Escalate conflict situations where necessary.

*Accurately record telephone messages and other enquiries and refer as appropriate.

*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

* Always maintain confidentiality adhering to Caldicott Guidelines and Data Protection Act

Job responsibilities

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.