Band 3 Bank Support Receptionist - North and Central Bristol

Job overview

Band 3: BANK SUPPORT RECEPTIONIST

Ad hoc hours for Sites based in North and Central Bristol

An opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, providing annual leave and sickness cover across our North and Central Bristol sites.

Working Hours

• Monday to Friday, 09:00 to 17:00
• These hours are fixed and cannot be varied

Locations The successful candidate will provide reception cover at:

• Gloucester House, Southmead Hospital
• The Greenway Centre, Southmead
• Campbell House, Central Bristol
• The Speedwell Centre, Whitefield Road

As cover may be required at short notice, a full driving licence and access to a vehicle are essential.

About the Role You will provide a professional and welcoming reception service, supporting patients, visitors, and staff while helping to ensure the smooth day-to-day running of our services.

What We're Looking For

• Excellent communication and customer service skills
• Good IT skills and confidence using computer systems
• Ability to work flexibly across multiple sites
• Reliable, organised, and able to work independently

Full training will be provided, including training on specialist IT systems and local processes at each site.

Join us and play a key role in delivering a safe, efficient, and positive experience for everyone who uses our services.

Main duties of the job

Full training will be provided on local processes and specialist systems, including room booking software. We are looking for a flexible and reliable individual with previous reception experience, strong IT, communication and organisational skills, excellent attention to detail, and the ability to remain calm and professional while managing multiple priorities in a busy healthcare environment. Experience or understanding of mental health services would be an advantage.

Detailed job description and main responsibilities

This varied role provides a professional front-of-house reception service and acts as a key point of contact for service users, carers, visitors, and staff. The post also includes administrative and facilities support duties, requiring good Microsoft Office skills, strong communication and organisational abilities, and attention to detail. Full training will be provided, including on bespoke systems and local processes.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.