Band 3 Apprentice Patient Pathway Co-ordinator

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated individual to join us as an Apprentice Patient Pathway Coordinator in the Gastroenterology Department at BHRUT.

The Apprentice Patient Pathway Coordinator plays an important role in supporting the effective coordination and administration of Gastroenterology patient pathways. You will manage an allocated administrative workload and support patients to progress through outpatient, diagnostic, treatment and follow-up pathways in a timely and efficient manner. You will also act as a key administrative point of contact for patients, carers, clinicians, GPs and other healthcare professionals.

You will need to have good organisational skills and be able to manage a busy workload and prioritise competing demands. You will also need excellent communication and IT skills and good attention to detail.

Alongside the role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a Business Administration qualification at Level 3 or above, you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship

Have been ordinarily resident in the UK for the past 3 years

Main duties of the job

Take administrative ownership of an allocated cohort of Gastroenterology patients and coordinate their progression through referral, outpatient consultation, diagnostic investigation, treatment, follow-up and discharge.

Proactively monitor patient pathways to identify outstanding appointments, investigations, diagnostic results, clinical decisions, referrals, follow-up actions and other administrative tasks requiring action.

Ensure administrative actions arising from clinical decisions, outpatient consultations and diagnostic investigations are progressed accurately and within appropriate timescales.

Monitor outstanding clinic outcomes, diagnostic requests, referrals, follow-up actions and other administrative tasks arising from clinical decisions, taking appropriate action or escalating unresolved items to prevent avoidable delays in patient care.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna srivastava, Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.