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Job requirements
Essential
7 listedRequirements the employer expects applicants to meet.
- Experience
Experience working with the public and delivering high-quality customer service.
- Experience
Experience using Microsoft Office applications (Word, Excel, Outlook).
- Experience
Experience using IT systems for data entry and information retrieval.
- Experience
Experience working in a busy, fast-paced environment.
- Experience
Understanding of confidentiality, data protection and information governance requirements.
- Qualifications
Good general education, including GCSE English and Maths (Grade A C / 9--4).
- Qualifications
NVQ Level 3 in Business Administration or equivalent administrative experience
Desirable
2 listedAdditional qualities the employer would prefer.
- Qualifications
IT qualification such as ECDL.
- Qualifications
RSA Level 3 typing or equivalent experience within administrative environment.
Job summary
An exciting opportunity has arisen for a suitably experienced candidate to join our busy multi-disciplinary team; working alongside paediatric diabetes team to deliver administrative support to the service.
Close relationships will be required with the nursing and medical team, allied health professionals, children and young people and their families.
We offer a service to children and young people diagnosed with diabetes across the West Midlands Region at all three of our hospital sites.
The successful candidate will be expected to work across all three sites (HGS)
The successful candidate will need to have relevant experience with IT systems including electronic patient records.
The role requires strong organisational skills, attention to detail, the ability to manage competing priorities, and confidence in handling sensitive patient and service related information in line with information governance requirements.
This is a highly specialist service, we encourage informal visits/ contact prior to application or interview for further information.
Main duties of the job
The post holder will contribute to the effective delivery of the clinical service by providing a reliable, efficient, and patient focused administrative service that supports the Trust's values, objectives, and commitment to high quality care.
In this role you will work alongside our Clinical Nurse Specialists, and the MDT ensuring effective communication and coordination of care.
Your key responsibilities will be to provide day to day administrative and coordination support to the clinical team, supporting service delivery and patient pathways.
You will manage and coordinate diaries, clinics, meetings and service activities as required; ensuring effective use of clinical time. This will include organising and supporting meetings, including preparation of agendas, and taking accurate minutes when required.
You will process referrals, and enquiries in a timely and professional manner, supporting routine monitoring and administration processes, this will include data entry, reporting, and maintaining accurate records and databases.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 30 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-9019897
- Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
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Applying for this NHS job
This advert is for Band 3 Administrator/Coordinator-Paediatric Diabetes with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 3 Administrator role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 01 Nov 2026.
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