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Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Experience
*Experience working with the public and delivering high quality customer service.
- Experience
*Experience using Microsoft Office applications (Word, Excel, Outlook).
- Experience
*Experience using IT systems for data entry and information retrieval.
- Experience
*Experience working in a busy, fast paced environment.
- Experience
*Understanding of confidentiality, data protection and information governance requirements.
- Qualifications
*Good general education, including GCSE English and Maths (Grade A--C / 9--4).
- Qualifications
*NVQ Level 3 in Business Administration or equivalent administrative experience.
- Additional Criteria
*Ability to meet the travel requirements of the role, including cross site working between Trust locations (e.g. Queen Elizabeth, Heartlands, Good Hope, and Solihull Hospitals).
- Additional Criteria
*Ability to work under pressure and manage competing deadlines while maintaining accuracy and attention to detail.
- Additional Criteria
*Commitment to working to a high professional standard, demonstrating reliability, integrity, and initiative.
- Additional Criteria
*Willingness to learn, develop, and participate in training, appraisal, and personal development opportunities.
Desirable
3 listedAdditional qualities the employer would prefer.
- Qualifications
*IT qualification such as ECDL.
- Qualifications
*RSA Level 3 typing or equivalent experience within administrative environment.
- Additional Criteria
*Understanding of the importance of patient centred care and the role of clinical administration in supporting patient pathways.
Job summary
We are seeking an enthusiastic and organised Band 3 Admin Coordinator to join the Severe Asthma Service within Respiratory Medicine at Heartlands Hospital. Working as part of the Birmingham Regional Severe Asthma Service (BRSAS) MDT, you will provide essential administrative support to help ensure the delivery of a high-quality, patient-centred service.
This is a varied and rewarding role in a busy specialist service where no two days are the same. The successful candidate will support the coordination of patient pathways, clinics, referrals and multidisciplinary team activity, working closely with clinicians, patients, GP practices and external organisations. Strong organisational skills, attention to detail and the ability to manage competing priorities are essential.
We are looking for a proactive and motivated individual with excellent communication and IT skills and previous administrative experience, ideally within an NHS environment. You will be able to work independently, use your initiative and remain calm under pressure while maintaining a high standard of accuracy and professionalism. Experience of working with patient information, managing workloads and delivering excellent customer service would be advantageous.
If you are adaptable, well organised and committed to providing exceptional administrative support within a specialist respiratory service, we would love to hear from you
Main duties of the job
Key Responsibilities:
*Manage clinic bookings and utilisation to maximise appointment capacity.
*Monitor clinic capacity, waiting lists and patient pathways.
*Process referrals and support triage processes, including patient questionnaires.
*Coordinate appointments, investigations and follow-up activity.
*Liaise with clinicians, patients, GP practices and external organisations.
*Maintain accurate patient records and administrative systems.
*Manage correspondence, emails and telephone enquiries.
*Provide administrative support for the BRSAS MDT, including meeting coordination and documentation.
*Provide some cover for other Admin Coordinators when required.
* And any other tasks defined within the job description
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 07 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: 304-9018904
- Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 3 Admin Coordinator - Respiratory Medicine with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 3 Administrative coordinator role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 11 Oct 2026.
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