Band 2 Switchboard Operator

Job summary

Main duties of the job

To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. Provide a polite and courteous telephone manner when receiving and re-directing calls. Efficient in processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area. Provide a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided. Proficiently work the computer-based switchboard. The postholder must be able to make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment, e.g. dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments. The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. Benefits Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay. Free carparking. Paid induction& training. Pension scheme. 27 days paid holiday plus BH. Access to Blue Light and health service discounts.

Job responsibilities

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.