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Job requirements
Essential
18 listedRequirements the employer expects applicants to meet.
- Experience
*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience
*Experience of using IT systems
- Experience
*Experience of working in a busy office / customer care environment
- Experience
*Experience with Data inputting
- Experience
*Telephone and reception experience
- Qualifications
*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
- Additional Criteria
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Additional Criteria
*Standard keyboard / IT skills
- Additional Criteria
*Good organisation skills and ability to multitask
- Additional Criteria
*Good time management skills
- Additional Criteria
*Ability to deal professionally with enquiries from staff, service users and stakeholders
- Additional Criteria
*Ability to problem solve
- Additional Criteria
*Understand confidentiality and apply the principles in every day working practice
- Additional Criteria
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Additional Criteria
*Ability to deal with stressful situations and sensitive issues
- Additional Criteria
*Work effectively and flexibly as part of a team to meet the needs of the service
- Additional Criteria
*Confident in dealing with people at all levels
- Additional Criteria
*Ability to work across the different sites when required
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
*Experience working in an Occupational Health Service
- Experience
*Administrative experience
Job summary
*Welcome patients and visitors to the department.
*Answer telephone and email enquiries professionally and efficiently.
*Book and manage appointments using electronic systems.
*Maintain accurate records and update confidential information.
*Support clinicians and administrative colleagues with a range of office duties.
*Process correspondence, reports, and documentation.
*Ensure excellent customer service is provided at all times.
Main duties of the job
*Liaise with staff and service users
*Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate
*Provide effective communication and problem solving both face to face and via telephone
*Be sympathetic and sensitive to the requirements of staff and service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary
*Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
*Ability to recognise situations that should be referred onto the Service Manager/Office Manager/Team Leader and take prompt and appropriate action
*Managing and monitoring the Occupational Health generic e-mail address which at times contains distressing information.
*Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
*Undertake work that has been prioritised by the Service Manager/Office Manager/Team Leader
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 02 October 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 to £25,272 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-1103825
- Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 2 Receptionist/Admin Support - Occupational Health and Wellbeing with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25272.00 to £25272.00. The contract type is Permanent. The application deadline is 09 Oct 2026.
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