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Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Experience
Reception/Customer Care experience
- Qualifications
Trained to NVQ or equivalent in related area of practice such as customer care
- Qualifications
GCSE (or equivalent) In English
- Knowledge/Skills
Understanding of patient confidentiality and data protection
- Knowledge/Skills
Accuracy (spelling)
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in a health care environment
- Experience
Call Handling
- Qualifications
NVQ Level 2 in customer care or equivalent
- Knowledge/Skills
Word, excel - micosoft packages
Job overview
We are looking to recruit to our reception team for the Oleaster Centre, (an acute mental health inpatient, urgent and community care hospital) within Birmingham & Solihull Mental Health NHS Trust; working 24hrs per week, with a set shift pattern of Saturday, Sunday, Monday and Tuesday 2pm to 8pm.
The successful applicant will need to demonstrate that they can deliver a high standard of front-line customer service to join us in this varied receptionist role, is able to work on their own initiative, provide a high quality service and can demonstrate effective organisational skills whilst processing enquiries in a confidential and timely manner.
The person specification details all the skills and qualifications for the shortlisting process.
Main duties of the job
First point of contact for face to face visitors to the Oleaster Centre, the centre has community teams, urgent care teams and inpatient wards; acute inpatients (five wards, 2 acute female and 2 acute male one male PICU), urgent care centre (place of safety and the psychiatric decision unit), community care (two home treatment teams) and the Acute & Urgent Care Management Team are all based within the Hospital which is part of Birmingham & Solihull Mental Health NHS Trust.
Receiving incoming calls and directing as a appropriate, maintaining confidentiality.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Band 2 Receptionist - Oleaster Centre with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25,272 per annum, pro rata. The contract type is Permanent: Wednesday to Friday. The application deadline is 11 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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