Band 2 QE Outpatients Receptionist

Job summary

We are seeking two enthusiastic, professional, and experienced Receptionists to join the QE Outpatient Departments team. These are full-time, patient-facing roles based on busy reception areas, providing a high-quality service to patients, visitors, and colleagues.

The successful candidates will work as part of a supportive team, managing a high volume of patient interactions, booking and amending appointments using hospital IT systems, and responding efficiently to a wide range of enquiries. The roles require individuals who can deliver excellent customer service while maintaining accuracy and professionalism in a fast-paced and often demanding environment.

Applicants should possess a good standard of education, strong keyboard and administrative skills, knowledge of office procedures, and excellent communication and interpersonal abilities. A commitment to delivering outstanding patient care, together with the ability to remain calm and organised under pressure, is essential.

Full training will be provided on all relevant hospital IT systems and processes.

Main duties of the job

QE OPD Receptionist -- Agenda for Change Band 2

Full Time -- 37.5 Hours per Week

The QE Outpatient Department is seeking motivated and professional individuals to join the reception team. The post holder will provide a high-quality frontline reception service, supporting the smooth and efficient operation of outpatient clinics.

Key responsibilities include using the Trust's electronic systems, including OPTIMS, Oceano and Clinical Portal, to register patients on arrival, verify and update demographic information, ensure correct patient pathways are followed, arrange follow-up appointments as requested, scan and upload documentation, produce labels and undertake other administrative tasks as required.

Successful candidates will be expected to adhere to established departmental processes and procedures at all times. Working collaboratively with nurses, clinicians and colleagues across Outpatient Services, the post holder will play a vital role in delivering an efficient, supportive and professional patient experience, ensuring the smooth flow of patients throughout their outpatient journey.

You will become part of a well-established and dedicated team providing outpatient services Monday to Saturday, between 08:00 and 17:00

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

• Date posted: 16 September 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 to £25,272 a year
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: 304-1101347
• Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*