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Job requirements
Essential
17 listedRequirements the employer expects applicants to meet.
- Experience
*Substantive experience in a customer care environment
- Qualifications
*Good level of Education
- Qualifications
*GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience
- Additional Criteria
*Communicate sensitively and effectively
- Additional Criteria
*Excellent face to face verbal communication skills
- Additional Criteria
*Demonstrate negotiating skills both with patient/visitors or colleagues of all levels
- Additional Criteria
*Excellent telephone skills/manner
- Additional Criteria
*Ability to remain impartial and maintain confidentiality
- Additional Criteria
*Methodical and accurate
- Additional Criteria
*Team working and working on own initiative
- Additional Criteria
*Good working knowledge of computerised systems
- Additional Criteria
*Good general keyboards Skills
- Additional Criteria
*Ability to manage workload
- Additional Criteria
*Ability to work in a pressurised and busy environment
- Additional Criteria
*Punctual and Reliable
- Additional Criteria
*Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation
- Additional Criteria
*Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
*Previous NHS employment
- Experience
*Reception experience
Job summary
You are the first point of contact in a busy ED reception area at Good Hope Hospital. You are responsible for booking in patients and ambulances on to the PAS system, taking calls and messages, booking fracture clinic appointments and scanning documents in a timely manner.
We currently have 2 posts available
30 hours - 4 days a week
22.5 hours - 3 days a week
The shift pattern is
Earlies - 07:00am - 15:00pm
Lates - 15:00pm - 23:00pm
Nights - 23:00pm - 07:00am
There is an option of Nights only
This also includes weekends and bank holidays.
Main duties of the job
First point of contact
Register new patients
Book patients in
Book Ambulances in
Answer telephone
Admissions onto PICS
Scanning documents
Printing labels and wristbands
Deal with general queries
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 21 July 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 to £25,272 a year
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: 304-1098928
- Job locations: Good Hope Hospital, Rectory Rd, Sutton Coldfield, West Midlands, B75 7RR, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 2 ED Receptionist with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25,272 to £25,272 a year. The contract type is Permanent. The application deadline is 24 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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