Band 2 Administrator - Northumberland

Job summary

The post holder will work within the NHS Talking Therapies service and provide a full range of administrative support to the service. The ideal candidate will have good experience of Microsoft Office, particularly Word and Excel, alongside previous administration experience, including scheduling and working in a fast-paced environment.

Main duties of the job

On a daily basis, you will be dealing with clients both in person and via the telephone, so excellent communication skills are essential. The successful candidate will have a good level of education, with solid numeracy and literacy skills, and will be confident, organised and able to work with a high level of accuracy and attention to detail.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Details

• Date posted: 07 October 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: R000668
• Job locations: Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB, Morpeth, NE61 2DB, United Kingdom

Job responsibilities

Band 2 Administrator Salary: £25,272 per annum (NHS AFC Band 2) Hours: 37.5 hours per week Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary Are you organised, people-focused and ready to make a difference? Join us and Make Mental Health Matter. About the Role The post holder will work within the NHS Talking Therapies service and provide a full range of administrative support to the service. The ideal candidate will have good experience of Microsoft Office, particularly Word and Excel, alongside previous administration experience, including scheduling and working in a fast-paced environment. On a daily basis, you will be dealing with clients both in person and via the telephone, so excellent communication skills are essential. The successful candidate will have a good level of education, with solid numeracy and literacy skills, and will be confident, organised and able to work with a high level of accuracy and attention to detail. NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. About You We're looking for a reliable and approachable Administrator who is passionate about supporting people experiencing mental health difficulties and wants to make a positive difference through their work. You'll be confident communicating with a wide range of people and able to handle sensitive conversations with compassion, patience and without judgement. Experience of working within a health, care or mental health setting would be beneficial, as would experience of making appointments and supporting people accessing services. You'll be able to manage competing priorities, work well independently and as part of a team, and remain calm and professional when working under pressure. You'll also understand the importance of confidentiality, treating people with dignity and respect and maintaining a welcoming, person-centred service. Most importantly, you'll share our commitment to equality, diversity and inclusion and be willing to contribute to a positive and inclusive experience for everyone who accesses our mental health services. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

27 days Annual leave, increasing with length of service, plus bank holidays

Enhanced Occupational Sick pay

Access to our workplace pension scheme

Family friendly and flexible working arrangements to support a good work life balance

Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources

Life Assurance and Free Will writing service

Blue Light Card and Charity Workers discounts

Access to Tickets for Good

Employee recognition and celebration schemes

A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations