Automation Change Manager

Job overview

We are recruiting an Automation Change Manager to join Berkshire Healthcare's Intelligent Automation Programme. This senior role will lead the Change and Analytics Team and help clinical and corporate services redesign complex processes and introduce safe, effective and sustainable automation. You will combine business analysis, project delivery and change management, working with services, developers and governance specialists from early discovery through testing, implementation and adoption. The role offers the opportunity to influence digital transformation across the Trust, improve how services work and help ensure that automation delivers measurable benefits for patients, staff and services. The post is based at Bath Road, Reading, with travel between Trust sites and flexible working to meet programme and service requirements.

Main duties of the job

• Lead the analysis and redesign of complex clinical and administrative pathways, identifying delays, duplication, errors, rework and opportunities for improvement.
• Gather, validate and document clear business requirements and produce high-quality Process Definition Documents for technical delivery.
• Lead or coordinate automation projects from discovery through development, testing, implementation and transition into business-as-usual operation.
• Assess the impact of change on staff, workloads, responsibilities, patient pathways and procedures, and develop proportionate engagement, communication, training and adoption plans.
• Provide visible leadership to the Change and Analytics Team, setting standards and priorities, allocating work and supporting staff development.
• Coordinate user acceptance testing, service readiness, go-live and early-life support, ensuring risks, decisions, approvals and contingencies are recorded.
• Define and monitor financial, operational, workforce, quality, safety and staff-experience benefits.
• Ensure work complies with programme governance and relevant information security, data protection, clinical safety, cyber-security, audit and quality requirements

Detailed job description and main responsibilities

The 'must haves' for this role:

• Proven experience of delivering change, transformation or service improvement, including stakeholder engagement, communication, training, service readiness and adoption planning.
• Line-management experience, with the ability to set objectives, manage workloads, develop staff and maintain clear standards for quality and delivery.
• Strong leadership, communication, facilitation, negotiation and influencing skills, together with sound knowledge of project and change management.
• Experience of working within governance, risk, quality assurance or audit requirements. Experience of intelligent automation, RPA, workflow automation or Power Platform would be advantageous.

For further information about the role, please see attached job description and person specification. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

e’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Jon Burton at Jon.Burton@berkshire.nhs.uk or on 0 118 206 5512 who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

• Postgraduate-level knowledge in a relevant subject, or equivalent specialist knowledge and experience in business analysis, project delivery, change management or service transformation.
• Significant experience of analysing complex clinical, administrative or operational pathways and producing clear, quality-assured requirements or Process Definition Documents for technical teams.