Audiology Co-ordinator

Job overview

This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire.

You will be responsible for the day-to-day reception and administration of the department and its two outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking and rescheduling appointments, welcoming patients to the department when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables.

You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department.  You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments.

It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.  Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with.

Main duties of the job

To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.

Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.

You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.

To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 24/06/2026.