Audiology Clinic Support Administrator

Job overview

We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth.  This post is ideally full time but a minimum of 3 days a week may be considered.

The main function of the Audiology Service is to provide NHS hearing aid services throughout Dorset and we are looking for someone with excellent organisational skills to join our friendly admin team.

The role includes dealing with a range of telephone queries from patients, arranging appointments, working on reception, managing patient correspondence, data inputting and problem solving. In addition to dealing with patients, a key part of this role is to provide admin support to the clinical team to enable them to run their clinics effectively.

Applicants must have competent IT and administration skills and have the ability to manage a busy workload and to work calmly under pressure. Applicants must also be able to communicate clearly and sympathetically with hearing impaired people.

You will need to be highly organised with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

Main duties of the job

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

The Audiology service functions to reduce disability due to deafness. This role provides an administrative function supporting the specialised needs of Audiology patients. This includes:

Initial triage of hearing aids and ear moulds requiring repair either whilst working on reception or speaking to patients on the phone or via email.

Booking patient appointments to their need.

Ensuring new hearing aids and ear moulds are assessed upon receipt on an individual patient basis to ensure accuracy of prescription to personal requirements.

To accurately input data relating to new referrals, patient appointments, clinic attendances, DNA’s and patient pathways to meet the 6 and 18 week referral pathway targets.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and to help ensure that each patients experience is positive.

Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application.  However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience.  If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety.  If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]