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Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Skills
Good communication skills (written and verbal)
- Skills
Good organisational, problem solving and prioritising skills
- Skills
Ability to confidently use digital and paper based systems
- Skills
Ability to work methodically with minimal supervision
- Skills
Ability to work well within a team
- Experience
Experience with Microsoft Office including Excel
- Experience
Experience in public facing role
- Knowledge/Qualifications
A to C grade in English and Maths or equivalent
- Knowledge/Qualifications
Education to GCSE or equivalent
Desirable
9 listedAdditional qualities the employer would prefer.
- Skills
Ability to communicate with colleagues or all disciplines and levels
- Skills
Knowledge of information governance and patient confidentiality
- Experience
Administrative/ clerical experience
- Experience
Experience working within a team
- Experience
Experience working in a healthcare setting
- Experience
Experience working with the hearing impaired or those with communication difficulties
- Experience
Experience in repairing hearing devices
- Knowledge/Qualifications
A to C grade in Science or equivalent
- Knowledge/Qualifications
A-level, NVQ or BTEC in Health, Social, Care English or STEM Subject
Job overview
We have a band 3 Agenda for Change 0.6 FTE Assistant Technical Officer post within the Hearing Implant Centre. This is a fixed term for 18 months position.
This role is an opportunity to join our busy and friendly multi-disciplinary team to assist in providing technical support to patients under the care of the Adult and Paediatric Hearing Implant Services.
We are seeking a highly motivated person with excellent communication, problem-solving and organisational skills, as well as the ability to work on their own initiative. Experience dealing with the public and experience in a care setting is desirable.
The successful applicant will work within a team of assistant technical officers and closely with audiologists in the department to support our patients in maintaining their hearing devices. There will also be engagement with the wider multi-disciplinary team including our advanced nurse practitioner, the medical and surgical team as well as the speech and language therapists and teachers of the deaf. Full training and support will be given to use hearing implant and hearing aid clinical device programming software and to be able to use department specific systems and processes for hearing implant delivery and ordering.
There is active and ongoing research and audit within the service and participation in the development of the service is encouraged.
Main duties of the job
Responsible to the senior assistant technical officer and within the team of assistant technical officers the post holder will monitor and maintain stock levels of hearing devices, hearing implant systems, accessories, and consumables. They will provide technical support to patients to address and remedy issues with the function of their hearing devices. This includes trouble-shooting device faults, replacing parts and processors, liaising with manufacturers and suppliers, keeping accurate records, gathering information for the surgical team to respond to medical queries and taking impressions of patients' ears to produce new ear moulds.
Detailed job description and main responsibilities
Please see the attached job description document for detailed description of the role and main responsibilities
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Assistant Technical Officer with Guy's and St Thomas' NHS Foundation Trust in London, England. It is listed as a Band 3 Officer (discipline unspecified) role. The advertised salary is £31,554 - £33,270 p.a. inc HCA pro rata. The contract type is Fixed term: 18 months (0.6 WTE). The application deadline is 12 Nov 2026.
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