Assistant Systems Officer

Job overview

Do you have:

• Previous experience of working on a Helpdesk or in a Customer Service setting?
• The ability to manage multiple tasks simultaneously?
• Problem solving skills?
• A keen eye for attention to detail?

If so, we have an ideal opportunity for you as an Assistant Systems Officer (ASO) within the GMMH Systems Team.

As an ASO, you will be the first point of contact for users of our systems.

We, in turn, are able to provide you with a wealth of knowledge and understanding of the systems used within the Trust from a System Administrator perspective, including opportunities for undertaking system administration, configuration, User Acceptance Testing, End-user support as well as supporting any ongoing IM&T projects.

The ability to manage your time effectively is paramount with this position, enabling you to manage multiple competing demands on your time.

You do not require experience in the use of our current systems as full training will be provided as part of your induction, though previous experience of working with any type of electronic system would be beneficial.

The Assistant Systems Officer vacancy will take place in the form of an assessment day on 02 November 2026, please note that this process can typically be a full-day event, as those candidates that progress throughout the day will then be invited to a face to face interview later in the afternoon.

Attendance in person is essential on the day.

Main duties of the job

As an active member of the team the post-holder will; (a) maintain Business System Administration for the live operation of systems; (b) produce routine operational guidance and support for system users, including system support; (c) assist on projects relating to the support and development of the information systems, (d) contribute to the continuing development of systems and the realisation of the benefits of the systems.

The postholder will also be required to support the provision and management of training sessions across the organisation as well as providing a support service to queries in relation to the systems managed.

Members of the Systems Team must be prepared, and have the ability, to act as change agents and champions of the system, and to encourage and support Trust staff with electronic recording.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

Staff benefits

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.