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Job requirements
Essential
25 listedRequirements the employer expects applicants to meet.
- Skills
Excellent communication skills, written and oral
- Skills
Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
- Skills
Strong people management skills
- Skills
Ability to plan, manage and achieve business and personal objectives
- Skills
Excellent computer skills including Microsoft Office and NHS EPRs
- Skills
Able to deal with conflict management and problem solving
- Experience
Management experience - significant operational experience at a management level within an NHS Trust
- Experience
In-depth understanding of NHS national access targets/ national theatre KPIs
- Experience
Proven experience of service development and change management
- Experience
Experience of working on and leading projects
- Experience
Experience of managing medical staff and/medical issues
- Trust values
Putting patients first
- Trust values
Responsive to patients and staff
- Trust values
Open and honest
- Trust values
Unfailingly kind
- Trust values
Determined to develop
- Qualifications
Educated to degree level or equivalent experience
- Qualifications
Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
- Qualifications
Evidence of on-going development
- Personal Qualities
Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload
- Personal Qualities
Show initiative and the ability to plan and deliver work to deadlines
- Personal Qualities
Ability to prioritise and delegate tasks
- Personal Qualities
Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative
- Personal Qualities
Commitment to continuous development of own leadership practice
- Personal Qualities
Commitment to develop a culture that promotes equality and diversity
Desirable
4 listedAdditional qualities the employer would prefer.
- Skills
Knowledge of specific EPR and IT systems used across WLCH
- Skills
Knowledge of, or experience working in, Paediatric services
- Experience
Experience of theatre scheduling process and working on theatre productivity projects
- Experience
Experience of managing complaints and improving patient experience
Job overview
West London Children’s Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Assistant Service Manager post is responsible for supporting these directorates to deliver high-quality and efficient surgical care at our West Middlesex Hospital campus.
This role will work in partnership with the rest of the WLCH operational team, and specifically the Service Manager, to deliver an effective service in Paediatric Outpatient and ensure high quality patient care and experience.
Main duties of the job
The Assistant Service Manager will;
Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services
Detailed job description and main responsibilities
The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.
For a detailed description of all duties, please refer to the attached job description.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Assistant Service Manager with Chelsea and Westminster Hospital NHS Foundation Trust in London, England. It is listed as a Band 6 Service manager role. The advertised salary is £45,953 - £54,254 Pro rata per annum incl HCAS. The contract type is Permanent: Full time. The application deadline is 27 Oct 2026.
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