Job requirements
Essential
18 listedRequirements the employer expects applicants to meet.
- Other
Ability to work on own initiative but also work as part of a team
- Other
Ability to work in a busy environment and cope under pressure
- Other
Able to work flexibly.
- Values
Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
- Experience
Extensive experience of staff management
- Experience
Previous experience of managing financial resources
- Experience
Knowledge of waiting list management
- Experience
Experience of handling complex/sensitive complaint or situations/ issues
- Experience
Able to communicate with all levels of staff representatives and managers in a clear and confident manner
- Experience
Sound knowledge of IT system
- Qualifications
Good standard of general / higher education (Certificate Level)
- Qualifications
Evidence of continuous / ongoing learning
- Qualifications
Degree level (Management) or equivalent experience.
- Aptitude and Abilities
Evidence of potential for effective leadership including ability to : - Introduce new and innovative work practices - Initiate change - Motivate staff - Delegate - Prioritise tasks - Manage ‘difficult’ personalities
- Aptitude and Abilities
Ability to demonstrate excellent: - Communication and written skills - Problem solving skills - Time management skills - Counselling / supervision skills - Organisational skills - Proven ability to work to tight deadlines - Sound knowledge of Patient Confidentiality
- Aptitude and Abilities
Ability to demonstrate tact and diplomacy when working with others
- Aptitude and Abilities
Accuracy of Application Form
- Aptitude and Abilities
Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
Desirable
7 listedAdditional qualities the employer would prefer.
- Other
Ability to demonstrate the desire to pursue a progressive management career in the NHS
- Experience
Previous NHS experience
- Experience
Experience of project work
- Experience
Management of databases
- Qualifications
Professional Management Qualification
- Qualifications
Currently pursuing a qualification in NHS Management
- Aptitude and Abilities
Ability to speak Welsh
Job overview
An exciting opportunity has arisen for an Assistant Service Manager within the Medicine directorate at Ysbyty Glan Clwyd.
Working closely with the Site Specialty Managers, the successful candidate will be responsible for the day-to-day operational management of clerical and administrative services across a range of medical specialties, ensuring the delivery of efficient, high-quality support services.
This is a varied and fast-paced role requiring proven experience in staff management, including supervision, performance management, and staff development, alongside strong operational management skills and the ability to manage competing priorities effectively.
The directorate of Medicine includes Gastroenterology, Renal, Respiratory, Cardiology, Care of the Elderly, Rheumatology, Diabetes, Neurology, and Medical Wards, offering an exciting opportunity to work across a diverse range of services.
Main duties of the job
We are looking for a motivated and organised individual with excellent communication skills, a proactive approach to problem-solving, and a passion for delivering high-quality administrative services in a healthcare setting.
The successful candidate will be responsible for the operational management of clerical teams across the directorate, providing leadership, support and guidance to staff while ensuring services are delivered efficiently and in line with organisational objectives. The role will involve managing staffing resources, monitoring performance, supporting service improvements, and working collaboratively with clinical and managerial colleagues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Assistant Service Manager with Betsi Cadwaladr University Health Board in Rhyl, Wales. It is listed as a Band 5 Service manager role. The advertised salary is £32,557 - £39,631 per annum. The contract type is Permanent: Monday - Friday. The application deadline is 30 Sep 2026.
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