Assistant Service Manager - MSK Unit

Job overview

We are recruiting an Assistant Service Manager for the MSK unit. The successful candidate will be required to support the Service Manager for the following Surgical firms - Knee and Sports Injuries, Foot and Ankle and Upper Limb  and the wider team in the delivery of performance and business objectives.

The post holder will have specific operational and staff management responsibilities, including quality, patient access, activity and financial targets, and will be required to undertake project management and / or implementation, as directed.

** Pay banding subject to Agenda for Change evaluation **

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The successful candidate will be responsible for the day-to-day operational management of the unit supporting and monitoring of the delivery of all relevant key performance indicators, objectives and targets within the unit. This is inclusive of demand and capacity management, monitoring activity both in outpatients and inpatients, consultant support  and all required administration, reporting and staff management (as relevant for each individual area).

Detailed job description and main responsibilities

• Provide support to the administrative element of the patient pathway starting with outpatients, through diagnostics, to theatre and post operatively.
• To support and monitor the delivery of all relevant Key Performance Indicators (KPIs) in the above areas.
• To continuously evaluate and analyse current process performance, identifying opportunities for improvement and in conjunction with the appropriate administrative team colleagues, agree and implement those improvements to generate the identified quality, cost and delivery performance improvements.  To include –
• Monitoring and delivery of English and Welsh waiting time targets
• Follow up pathways.
• Management of trust long waiting patients ensuring appropriate measures are taken ensure patients are treated in a timely manner.
• Overall patient pathway support for the MSK Unit escalating any issues as appropriate to relevant service manager.
• To ensure that the day to day and week to week short term capacity and demand management processes are adhered to within the firms and all appropriate actions are taken in a timely manner to achieve the identified quality, cost and delivery performance targets.
• In liaison with the booking and secretarial teams to ensure outpatient clinic and theatre session capacity is used effectively and backfilled wherever possible to maximise utilisation.
• To support the service manager with any governance issues relating to the Firms / Unit as appropriate to include investigations arising from Radar and any action plans associated with items on the Risk Register.
• The post holders will co-ordinate the collection, analysis, validation and presentation of appropriate quantitive and qualitative data to ensure efficient and effective patient services within the Unit.
• To continuously analyse the capacity and demand performance of the firms, promoting and developing links with the Information Department and in liaison with the appointed service manager plan and take appropriate actions to enable the achievement of the identified quality, cost and delivery performance targets.
• To be responsible for the line management of appropriate staff within the unit including the recruitment process, attendance management and annual leave process.
• Provide effective leadership and management to staff which promotes high performance standards both individually and as a team, in the achievement of the Trust’s objectives and priorities. The Trust’s success will be dependent on all managers playing an active role to make sure the existing areas of good employment practice are universally embedded within the organisation.

Please see job description for more detail.