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Job requirements
Essential
30 listedRequirements the employer expects applicants to meet.
- Skills
Ability to work on their own initiative and to stringent deadlines
- Skills
Ability to manage a team of staff.
- Skills
Able to work with staff with varying levels of authority
- Skills
Basic computer literacy and willingness to further computer skills.
- Skills
Advanced keyboard skills
- Communication
The post-holder to possess a good standard of written and spoken English.
- Communication
Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
- Communication
The post-holder is expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
- Communication
It is essential that the Assistant PSC maintains and develops good working relationships with all staff.
- Qualifications
A good standard of basic education
- Knowledge and Understanding
A thorough understanding of the patient pathway
- Knowledge and Understanding
A knowledge of the rules governing eligibility for NHS treatment
- Knowledge and Understanding
A thorough understanding of all policies and procedures governing the Trust's approach and delivery to Patient Administration.
- Knowledge and Understanding
An understanding of team management and the policy and procedures governing the Trust's approach to managing staff.
- Health, Safety and Confidentiality
Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.
- Health, Safety and Confidentiality
Responsible for appropriate use of equipment within the working environment.
- Health, Safety and Confidentiality
Ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
- Personal Qualities and Core Behaviours
The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.
- Personal Qualities and Core Behaviours
A positive and professional attitude.
- Personal Qualities and Core Behaviours
The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions.
- Personal Qualities and Core Behaviours
A business like appearance.
- Personal Qualities and Core Behaviours
Respect confidentiality in line with National, Trust and local policies and guidelines.
- Personal Qualities and Core Behaviours
A willingness to undergo all training requirements necessary for the post
- Personal Qualities and Core Behaviours
Commitment to own personal & professional development as agreed with their line manager.
- Personal Qualities and Core Behaviours
Commitment to their teams' personal & professional development.
- Management and Service Responsibilities
To support and guide their team, including the development of an induction programme for new members of staff.
- Management and Service Responsibilities
To provide a high standard confidential, effective and accurate administration service.
- Management and Service Responsibilities
Committed to providing the highest quality of administrative support themselves and through management of their staff.
- Management and Service Responsibilities
To promote, support and work towards the delivery and achievement of the Trust's and department's objectives.
- Management and Service Responsibilities
Maintain and improve quality of service.
Desirable
Not listed in the available specification.
Job summary
An exciting opportunity has arisen to join the patient administration team within the Head & Neck Clinical Services Unit! Are you a self-motivated, enthusiastic individual with excellent organisational skills and the ability to work within strict deadlines? An exciting opportunity has arisen for an enthusiastic, proactive, motivated and passionate individual to join the Head and Neck Clinical Service Unit working as an Assistant Patient Services Coordinator, based at the LGI. This is an excellent opportunity for someone wishing to further their career development and to gain experience in a large and diverse department. This post is a full time post, 37.5 hours per week, and is for 12 months fixed term to cover a secondment. You will be joining a friendly and supportive team within the Head and Neck CSU. We are looking for someone who is enthusiastic, and who is a strong team player and hope the successful candidate will find this a challenging and interesting role.
Main duties of the job
The Assistant PSC will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. Please see Job Description for further information.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Details
- Date posted: 14 September 2026
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £28,392 to £31,157 a year
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full-time
- Reference number: 002103
- Job locations: Leeds General Infirmary, Leeds, West Yorkshire, LS1 3EX, United Kingdom
Job responsibilities
For questions about this job, contact:
Name - Lewis Ransom Position - Patient Services Coordinator Email - lewis.ransom1@nhs.net Shortlisting Date: 28/09/26 Interview Date: W/C 05/10/26
Why you should join our Team
Leeds is a large city with the third largest metropolitan population in the country. The Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK.
The ENT department is placed in Brotherton Wing, LGI, offering adjacency of clinic, consultant offices, secretaries and management staff, which greatly enhances the working environment.
This is an ideal opportunity for someone who enjoys working in a fast-paced environment where no 2 days are the same. You will be part of a team that values professionalism, innovation and continuous improvement, while offering opportunities to develop new skills and gain experience across a wide range of administrative functions. If you are organised, adaptable and enjoy building positive working relationships, you will find this a rewarding role where your contribution has a direct impact on the effective delivery of anaesthetic services across the Trust.
What you will bring to the role
The successful candidate must have previous experience working within an administrative setting and a positive, enthusiastic, self-motivated individual to provide comprehensive administrative support. The post holder will need to prioritise their workload, be able to work under their own initiative and be proactive in identifying administrative tasks that require completion.
- Work with Consultants and their medical teams
- Scheduling of patients
- Deal with patient enquiries.
- Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.
- Working with various stakeholders, admin staff, clinicians, nursing teams etc
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
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Applying for this NHS job
This advert is for Assistant Patient Services Coordinator - ENT with Leeds Teaching Hospitals NHS Trust in Leeds, England. It is listed as a Band 4 Coordinator (discipline unspecified) role. The advertised salary is £28392.00 to £31157.00. The contract type is Fixed-Term. The application deadline is 28 Sep 2026.
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