Assistant Patient Pathway coordinator

Job overview

An exciting opportunity has arisen to join the Microbiology Team as an Administrative Officer within a busy and dynamic service. This is a rewarding role providing essential administrative support to the Microbiology department, helping to ensure the timely monitoring, reporting and communication of microbiology and infection-related information across the Trust.

The successful candidate will play a key role in supporting the management of laboratory reports, monitoring outstanding results, processing clinical correspondence, maintaining accurate records, and responding to enquiries from clinical teams and other departments. Working closely with microbiologists, infection prevention and control teams, laboratory staff and ward-based colleagues, you will help support the effective delivery of a safe and responsive service.

This role would suit an organised and proactive individual with excellent communication skills, strong attention to detail and the ability to manage competing priorities in a fast-paced environment. Previous administrative or customer service experience, together with good IT skills, are essential.

Join our dedicated Microbiology team and contribute to a high-quality service that supports patient safety, infection prevention, and the effective delivery of care across the Trust.

Main duties of the job

• Provide comprehensive administrative support to the Microbiology Service, ensuring the efficient management of departmental processes and workflows.
• Support the monitoring and reporting of microbiology test results, ensuring information is processed accurately and in a timely manner.
• Manage and maintain departmental databases, spreadsheets, and records in line with Trust policies and information governance requirements.
• Act as a key point of contact for laboratory staff, consultants, clinical teams, and external organisations, responding to enquiries professionally and efficiently.
• Support the coordination and distribution of microbiology reports, clinical correspondence, and other service-related documentation.
• Assist with the monitoring of infection-related data and reporting processes to support patient safety and infection prevention activities across the Trust.
• Use Trust systems to ensure accurate data entry, record management, and information tracking.
• Identify and escalate urgent queries, outstanding actions, and data discrepancies to the appropriate members of the team.
• Support service performance through accurate data validation, audit support, and information management.
• Liaise with wards, departments, laboratories, and external stakeholders to facilitate effective communication and timely sharing of microbiology information.
• Assist with meeting administration, including preparing documentation, taking minutes, and following up on agreed actions where required.
• Work collaboratively within the Microbiology Team to deliver a high-quality, efficient, and responsive service that supports patient safety and the effective management of infection-related information across the Trust

Detailed job description and main responsibilities

Please see the attached supporting document (Job Description) which contains more information about the role

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.