Assistant Patient Pathway Co-ordinator FTC

Job overview

Assistant Patient Pathway Coordinator POD - Band 3

6 months Fixed Term, Band 3

This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.

You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.

The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians

Proposed Interview Date  -TBC

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Detailed job description and main responsibilities

****Please see the attached supporting document which contains more information about the role in job description and person specification****