Assistant Patient Pathway Administrator

Job overview

Advert – Band 3 Assistant Patient Pathway Administrator – Urology

We have some exciting opportunities available to join the Urology team as a Assistant Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington).

As a Assistant Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams’ clinic letters are processed and sent out to our patients.

These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.

Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier , Sandeep Thomas or Melanie Bartley for further information. lisha.collier@ouh.nhs.uk sandeep.thomas@ouh.nhs.uk melanie.bartley@ouh.nhs.uk

Main duties of the job

• Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.
• Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.
• Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
• Taking telephone calls from patients and actioning their queries or directing them to the appropriate person.
• Contributing to the management of the daily emails accounts within the department, ensuring that queries are dealt with effectively and efficiently.
• Completing clinical letters for patients and GPs
• Adding additional clinic capacity on EPR as directed by management.
• Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

Detailed job description and main responsibilities

The post holder will be expected to provide day to day administrative support for Urology clinicians within the Urology department. The individual will need to be flexible to meet the competing and evolving demands of the service. There will be an element of cross cover required within the team and an extension of the role to provide administrative support to other services covered by the Urology Team

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative support service for the Urology clinical team

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.