Job requirements
Essential
35 listedRequirements the employer expects applicants to meet.
- Skills
Understanding of statistics
- Skills
Able to present data and information clearly and accurately
- Skills
Excellent communication skills
- Skills
Keyboard skills
- Skills
Organisational, time management for self and others, and delegation
- Skills
Leadership/coaching skills
- Skills
Strong commitment to making performance improvements
- Skills
Change management skills and ability to implement and assist with leading change
- Skills
Excellent written, verbal and presentation skills
- Skills
Ability to use own initiative
- Knowledge
Knowledge of Microsoft Office Applications, Word / Excel / Outlook
- Knowledge
Experience of waiting list management
- Knowledge
Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
- Knowledge
RTT
- Experience
Experience of assisting with the management of a service/managing staff
- Experience
Waiting list experience or equivalent experience
- Experience
Experience of using spreadsheets / databases
- Experience
Experience and understanding of current priorities for the health board
- Qualifications
Educated to degree level or equivalent level of work experience and knowledge
- Qualifications
GSCE English & Maths
- Qualifications
NVQ L4 or diploma level or equivalent in administrative related area
- Qualifications
Evidence of continual professional development
- Personal Qulaities
Well developed work ethic
- Personal Qulaities
Ability to work to deadlines
- Personal Qulaities
Professional, confident manner
- Personal Qulaities
Organised, punctual, reliable, self motivated
- Personal Qulaities
Team worker
- Personal Qulaities
Able to work autonomously
- Personal Qulaities
Approachable/ pleasant manner
- Personal Qulaities
Ability to relate to staff of all disciplines and seniority
- Personal Qulaities
Problem solving skills
- Personal Qulaities
Able to prioritise workload and effectively manage competing demands
- Other Relevant Requirements
Ability to travel between sites
- Other Relevant Requirements
Appreciation of the responsibilities of the health care environment
- Other Relevant Requirements
Ability to work flexible hours between 8am-5pm Monday – Friday (shift system) and possibility of some overtime hours.
Desirable
7 listedAdditional qualities the employer would prefer.
- Skills
Welsh speaker
- Knowledge
Knowledge of Data Protection Act
- Knowledge
Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP)
- Experience
Extensive experience of WPAS
- Qualifications
ECDL or Equivalent
- Personal Qulaities
Outgoing, friendly, flexible
- Other Relevant Requirements
Flexible Hours
Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Patient Access and Booking Centre (PABC) as an Assistant Manager.
The post holder will support the PABC Manager in the operational management of a busy booking service, ensuring patients are booked in a timely, efficient and patient-focused manner in line with Welsh Government waiting time targets, Referral to Treatment (RTT) requirements and local policies. The successful candidate will provide day-to-day leadership and supervision of booking teams, support performance management and service improvement initiatives, and work collaboratively with clinical and administrative colleagues to ensure effective use of capacity and delivery of high-quality patient care.
This role offers an excellent opportunity for an experienced administrator or team leader looking to develop their management skills within a dynamic and fast-paced healthcare environment.
Main duties of the job
The Assistant PABC Manager will:
- Support the management of the day-to-day operations of the Patient Access and Booking Centre.
- Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements.
- Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
- Ensure accurate management of patient pathways and high standards of data quality and information governance.
- Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets.
- Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
- Support staff performance, training, development, appraisal processes and workforce planning activities.
- Produce, analyse and present performance information and reports to support operational decision-making.
- Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented.
- Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Assistant Patient Access & Booking Centre Manager with Betsi Cadwaladr University Health Board in Wrexham, Wales. It is listed as a Band 5 Manager role. The advertised salary is £32557.00 to £39631.00. The contract type is Permanent. The application deadline is 28 Oct 2026.
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