Job overview
Are you a proactive, organised individual with a passion for people?
We are looking for a dedicated Assistant Administrator to join our East Kent Neuropsychiatry team.
The Impact You’ll Make
A Welcoming Presence: You will manage our reception area, meeting and greeting patients with empathy and professionalism as they arrive for their appointments.
Operational Excellence: You’ll provide high-quality administrative support to our clinicians and the wider admin team, ensuring the clinic runs like clockwork.
Driving Change: We value fresh perspectives! You’ll be encouraged to contribute to service improvements and help us find better ways to support our community
You will contribute to service improvements and ensure that we adhere to Trust values Caring, Inclusive, Confident and Curious.
Main duties of the job
- To manage reception, meeting and greeting our patients, carers and visitors signposting them to where to sit and wait for their appointment
- To answer incoming calls via the 8 x 8 system, taking accurate messages and passing them on to relevant staff
- To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing of and sending out of appointment letters.
- To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.
- To process outcome of MDT by sending acceptance and decline letters in a timely manner
Detailed job description and main responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification
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Applying for this NHS job
This advert is for Assistant Administrator with Kent and Medway NHS and Social Care Partnership Trust in Maidstone, South East, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 Per annum, Pro Rata. The contract type is 12 months (Fixed term for 12 months). The application deadline is 12 Jun 2026.
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