Assertive Outreach West Team Admninistrator

Job overview

The Assertive Outreach West Service supports people living with severe and enduring mental illness (SMI) to engage with treatment, maintain their wellbeing, and live fulfilling lives within their communities.

The Administrative Assistant plays a key role in supporting the Assertive Outreach Service to deliver high-quality, person-centred care to individuals with severe and enduring mental health needs. The post holder will provide comprehensive administrative support to the multidisciplinary team, ensuring the smooth and efficient running of the service.

The role involves managing day-to-day administrative tasks, maintaining accurate electronic records, coordinating meetings and appointments, supporting communication with service users, carers, families, and partner agencies, and assisting with the preparation of reports, letters, and documentation. The post holder will contribute to effective service delivery by ensuring information is processed accurately, confidentially, and in a timely manner.

Working closely with clinical staff, the Team Leader, and Consultant Psychiatrist, the Administrative Assistant will support key service functions including multidisciplinary team meetings, professional meetings, caseload management processes, and routine operational activities. The role requires excellent organisational skills, attention to detail, strong communication skills, and the ability to manage competing priorities within a busy and dynamic mental health service.

Main duties of the job

Provide administrative support to the multidisciplinary team, Team Leader, and Consultant Psychiatrist. Responsibilities include coordinating and supporting Professional meetings, MDT professional meetings, and other routine administrative tasks. Provide administrative support to clients, carers, relatives, and both internal and external stakeholders. Record and distribute minutes for risk planning and risk management meetings. Answer telephone calls and respond to enquiries professionally and efficiently. Ensure the smooth day-to-day running of the office, supporting the Team Leader with a range of administrative duties. Undertake Winscribe transcription for doctors and maintain accurate clinical and administrative records.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.