Apprenticeship - Level 2 Customer Service Primary Care

Job overview

Apprenticeship for 16 Months : Level 2 Customer Service Practitioner - Primary Care Services

We are looking for an enthusiastic and motivated person to join our team.

This is an opportunity to join a Primary Care Network working for the Royal Wolverhampton Trust, made up of 9 GP Practices. The role will be working within one of our practices, supporting reception and the administrative teams. This has come at a time of great innovative changes in IT and technology in Primary Care and will be an exciting opportunity for the right person.

We work closely to provide excellent customer service to our patients.

If you enjoy meeting new people, have good computer skills and are looking for a training and development post, then this might be for you.

Main duties of the job

To work within one of our practices supporting with reception duties, administrative tasks, supporting the clinical team and management team.

To build effective relationships with teams and to maintain your educational expectation which will have protected time allocated for you.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities

Please note if you’re shortlisted and have not achieved GCSE Maths or English (or equivalent) at minimum Grade C, you will be required to attend an initial assessment prior to face-to-face interview. If you have stated that you have achieved the minimum requirement, you will be asked to show certificate proof of this at interview.