Apprentice Medical Secretary - Respiratory Medicine

Job overview

14 Fixed Term Contract - Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS.  You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your Level 3 Business Administrator Apprenticeship Standard  qualification within the duration of the placement.

The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as an Apprentice Secretary.

The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams. We are looking for someone who is enthusiastic, proactive and organised to join our vibrant and supportive team

Main duties of the job

As post holder you will: •    Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.  •    Deal efficiently and effectively with direct and indirect patient contact. •    Be able to work well autonomously and as part of a team. •    Demonstrate and maintain knowledge of Trust and National policies. •    Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support.

Eligibility Criteria All applicants must be:   •    Aged 16+ •    Resident in the UK/EEA for the last three consecutive years •    Must not have a qualification in a similar subject at the same level or above •    Must not be in any form of formal government-funded education upon the start of their apprenticeship Qualifications and Skills Required: •    Good general standard of education •    4 GCSE’s at Grade D/3 or above (or equivalent) •    Good standard of literacy and numeracy •    Good communication and interpersonal skills •    Good IT skills

Detailed job description and main responsibilities

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.  Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis
• Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology.   Generate routine and non-routine correspondence independently.
• Make Outpatient appointments in response to urgent referrals and AMU    referrals, overbooking clinics as necessary.
• Obtain patient’s case notes and test results as necessary.  Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.